Privacy Policy

Tip Top Productions is committed to protecting your privacy. This policy details what personal data we collect from you and how it will be used. It complies with the General Data Protection Regulations 2018 and Privacy and Electronic Communications Regulations 2016.

What information do we collect from you?

Tip Top Productions collect details including name, address, contact telephone number and email address of customers, members and volunteers. We also keep records of what events you attend and your preferences in terms of marketing. Payment information is also collected in the process of purchasing from us.

For what purpose is data collected?

Tip Top Productions has a lawful basis to collect data: for the performance of a contract (namely where you purchase tickets from us or become a member) and for our legitimate business interests (the marketing of similar events to our customer base).

Who will my data be shared with and how is it stored?

Details you give to us, or enter online when buying tickets, are stored by www.positickets.co.uk whom provide Tip Top Productions with an online box office service.

We frequently download details from this online system and store them digitally with appropriate security measures in place including password protection and reputable security/antivirus software.

Only authorised and trained personnel have access to the data.

Any paper copies of personal information are stored securely and for no longer than necessary before being destroyed.

Payment details are processed securely by Sagepay or Paypal and are not stored by Tip Top Productions.

We will delete your data from our records if you have not communicated with us, purchased from us or opened marketing materials from us in the last five years.

Your Rights

Please Email studio@tiptopproductions.co.uk if you wish to exercise any of these rights or if you have further questions about our privacy policy. Information will be provided, or requests dealt with within one month.